416.467.9100 | Dundas Data Visualization | Login
Welcome Guest
Dashboard v5.0

This site makes extensive use of JavaScript.

Please enable JavaScript in your web browser and reload the page before proceeding.

Error loading plugin 'AppShell'

Hide navigation
RSS
Modified on Thu, 08 May 2014 10:27 AM Categorized as Error Message, Errors, Troubleshooting

Error

[0] Error loading plugin 'AppShell'
[Dundas.Dashboard.Plugins.PluginException] at
Dundas.Dashboard.Plugins.PluginManagerBase.LoadAssembliesFromZip(PluginInfo pluginInfo, Object& entryPoint)
at Dundas.Dashboard.AppLoader.Page.LoadApplication()
at Dundas.Dashboard.AppLoader.Page.b__5()


[1] Exception of type 'System.OutOfMemoryException' was thrown.
[System.OutOfMemoryException] at
Dundas.Dashboard.Plugins.Plugin.LoadFromCache(Guid pluginId)
at Dundas.Dashboard.Plugins.PluginManagerBase.LoadAssembliesFromZip(PluginInfo pluginInfo, Object& entryPoint)


Symptoms

This error appears after logging in to the Dashboard application.

Cause

This is related to the Silverlight application storage cache that has either been corrupted or needs to be refreshed.

Resolution

  • Recycle application pool. Go to IIS manager, go to Application Pools, right click on the dashboard instance, and click “Recycle”. After that, restart the site in IIS: Restarting the Application Pool
  • Delete the Silverlight cache for that particular dashboard instance:
    • Open the Microsoft Silverlight Configuration window:
    • CTRL + right-click on your Dundas Dashboard Silverlight application to open the Silverlight context menu.
    • Click on “Silverlight” to open the Microsoft Silverlight Configuration window.
    • In the “Application Storage” tab, click that instance and delete the cache for that dashboard instance from the list.
    • Re-start Dundas Dashboard.

Related Topics

About Dundas | Contact Us Follow us on Twitter! | Privacy Statement | Report Site Issues

Copyright © 2009-2014 Dundas Data Visualization, Inc.