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Install or Upgrade the Image Creation Service

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Modified on Mon, 12 May 2014 02:33 PM Categorized as Configuration, Installation
Click to return to: Documentation | Installing and Administering Dundas Dashboard


Overview

Dundas Dashboard lets you share a completed dashboard as a dashboard image, or attach an image of a dashboard to an email message as part of the notifications feature.

To enable the above features on your Dundas Dashboard server, you must install the Dundas Dashboard Image Creation Service, either on the same Dundas Dashboard server (easier setup), or a separate server computer.

The installer for the Image Creation Service will create a Windows service and a local Windows user account, ddimage, for running the Windows service.

Note: You must be a Windows administrator on the image creation server computer in order to install the Image Creation Service.

Tip: watch the how-to-video: Install the Image Creation Service.

Before You Begin

Before you begin installing the Dundas Dashboard Image Creation Service, please make sure you meet these requirements.

What you need on the Dundas Dashboard server

Dundas DashboardDundas Dashboard 5.0

See Installing and Administering Dundas Dashboard for more details.

What you need on the Image Creation server

Operating systemWindows XP SP3 or higher
.NET Framework4.0 or higher
Web browserInternet Explorer 7 or higher (Vista, Windows 7)
SilverlightSilverlight 4

Note: If you are installing the Image Creation Service on Windows Server 2003 or 2008, you must first disable Internet Explorer Enhanced Security before running the installer.

Installing the Image Creation Service

Launch the Deployment Center, then click Extras from the Overview screen. The Extras screen is displayed.

Overview screen of the Deployment Center.

Overview screen of the Deployment Center.


The Extras screen lets you install or upgrade optional components such as the Image Creation Service and the Mobile Web Service.

Extras screen.

Extras screen.


To install the Image Creation Service:

  1. From the Extras screen, click Install a new Dundas Dashboard Image Creation Service Instance.
  2. Review and check installation prerequisites.
  3. Accept the terms in the license agreement.
  4. Configure the user account that runs the service.
  5. Configure the image creation service.
  6. Choose the destination folder.
  7. Choose a port number.
  8. Review installation details.
  9. Begin installing.
  10. Review installation summary.
  11. Restart the Dundas Dashboard website

Installation Prerequisites

The installation requires a number of prerequisites to be installed before it can proceed further. If your system has all of the prerequisites, simply click Next to continue.

If your system is missing some of the prerequisites:

  1. Install the missing prerequisites.
  2. Go back to the installer screen and click Run System Configuration Test to have the installer check prerequisites on your computer again.
  3. Once all of the checks are passed, click Next to continue.

Installation Prerequisites screen.

Installation Prerequisites screen.


Disabling IE Enhanced Security

The Microsoft Windows Server Operating System has IE Enhanced Security. In order for the Image Creation Service to work correctly, IE Enhanced Security needs to be disabled. To disable this, do the following:

Windows Server 2008

  1. Open the Server Manager (Start -> Administrative Tools -> Server Manager)
  2. Select the Configure IE ESC wizard under the Security Information section.
  3. Change the option for Administrators and Users from On to Off and then click the OK button.

Windows Server 2003

  1. Go to Control Panel and then Add or Remove Programs.
  2. Go to Add/Remove Windows Components.
  3. Disable the Internet Explorer Enhanced Security Configuration checkbox, and then click next.

License Agreement

You must agree to the Dundas Dashboard License Agreement as follows:

  1. Click the checkbox to accept the terms in the license agreement.
  2. (Optional) Click Print to print a copy of the license agreement to your printer.
  3. Click Next to continue.

License Agreement screen.

License Agreement screen.


User Configuration

This screen lets you configure the Windows user account that will run the Dundas Dashboard Image Creation Service. There are two options to choose from:

Option 1:

This option will create a local Windows user. The user will be a member of the Administrators group on this computer, and will be the identity of the Image Creation Service.

  1. Set the dropdown list to “Create a new local administrator account”.
  2. Enter the Username in the box provided.
  3. Enter a Password.
  4. Re-type your password for verification.
    Create a new local administrator account.
  5. Click Next.

Option 2:

This option lets you use an existing user account to run the Image Creation Service. For example, you can choose the Administrator account, or use the Image Creation user account from a previous installation of Dundas Dashboard (e.g. ddimage).

  1. Set the dropdown list to “Use an existing local administrator account”.
  2. Choose the existing Username account.
  3. Enter the Password.
    Use an existing local administrator account.
  4. Click Next.

Configure the Image Creation Service

This screen lets you choose between two options for linking the Image Creation Service to your Dundas Dashboard instance:

Option 1:

  1. Set the link method to “Select a Dundas Dashboard instance on this machine”.
  2. Select an instance from the list below the dropdown.
    Select instance of ICS.
  3. Click Next to continue.

Option 2:

  1. Set the link method to “Manually enter Dundas Dashboard details”.
  2. (Optional) Click the Browse button to select the Dundas Dashboard Configuration File corresponding to your instance of Dundas Dashboard.
  3. Enter the URL for accessing your Dundas Dashboard instance.
    Manually enter URL.
  4. Click Next to continue.

Destination Folder

In the Destination Folder screen:

  1. Click Change if you want to choose a different folder for installing the Image Creation Service.
  2. Or, click Next to accept the default location and continue.

Destination folder screen.

Destination folder screen.


Service Configuration

This screen lets you choose the port in which the Image Creation Service will run:

  1. Enter a port number in the box provided.
  2. Click Next to continue.

Service Configuration screen.

Service Configuration screen.


Installation Details

This screen lets you review the installation details and choices that you selected:

  1. (Optional) Click Print to print a copy of the installation details to your printer.
  2. Click Install to begin the installation process.

Image Creation Service Installation Details screen.

Image Creation Service Installation Details screen.


Begin installing (progress)

This is the progress screen that is displayed while the installation process is running:

  1. Click Finish once the progress screen indicates the installation is complete.
  2. The Install Dundas Dashboard Image Creation Service Summary screen is displayed.

Installing Image Creation Service screen.

Installing Image Creation Service screen.


Image Creation Service Installation Summary

This screen gives you a summary of the installation once it is complete.

Expand the Summary sections and click on the various links to view the installation log files.

Installation Summary screen.

Installation Summary screen.


Restart the Dundas Dashboard website

After the installation is complete, you must restart the Dundas Dashboard website for the changes to take effect.

Upgrading the Image Creation Service

To upgrade an existing Image Creation Service:

  1. Manually stop the existing Image Creation Service.
  2. From the Deployment Center Extras screen, click Upgrade a Dundas Dashboard Image Creation Service Instance.
  3. Review and check installation prerequisites.
  4. Accept the terms in the license agreement.
  5. Select the Image Creation Service instance to upgrade.
  6. Validate the Image Creation Service user account.
  7. Begin the upgrade process.
  8. Review the upgrade summary.

Note: After the upgrade is complete, you must restart the Dundas Dashboard website for the changes to take effect.

Manually stop the existing Image Creation Service

Before using the Deployment Center, access the list of Windows services running on your computer. Locate the Dundas Dashboard Image Creation Service (or Dundas Dashboard ICS) instance in the list and stop the service (⪚ do a right-click and choose Stop).

Once the service has been stopped, launch the Deployment Center and go to the Extras screen in order to perform the actual upgrade.

Manually stop the Image Creation Service before upgrading it.

Manually stop the Image Creation Service before upgrading it.


Dundas Dashboard Image Creation Service Instance

This screen lets you choose an existing Image Creation Service instance to upgrade:

  1. Select the Image Creation Service instance that you want to upgrade.
  2. Click Next to continue.

Dundas Dashboard Image Creation Service Instance screen.

Dundas Dashboard Image Creation Service Instance screen.


Validate Login Information

In this screen, you must enter the password for the user account that runs the existing Image Creation Service:

  1. Type the password in the box provided.
  2. Click Next to continue.

Validate Login Information screen.

Validate Login Information screen.


Upgrade Details

This screen lets you review the upgrade details and choices that you selected:

  1. (Optional) Click Print to print a copy of the upgrade details to your printer.
  2. Click Upgrade to begin the upgrade process.

Upgrade Details screen.

Upgrade Details screen.


Begin upgrading (progress)

This is the progress screen that is displayed while the upgrade process is running:

  1. Click Finish once the progress screen indicates the upgrade is complete.
  2. The Upgrade Dundas Dashboard Image Creation Service Summary screen is displayed.

Upgrading Image Creation Service screen.

Upgrading Image Creation Service screen.


Image Creation Service Upgrade Summary

This screen gives you a summary of the upgrade once it is complete.

Expand the Summary sections and click on the various links to view the upgrade log files.

Upgrade Summary screen.

Upgrade Summary screen.


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