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Login failed: Only the default administrator may login since the number of developer or designer licenses has been exceeded.

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Modified on Thu, 17 Jan 2013 10:50 AM Categorized as Administration, Errors

Error Message

Login failed: Only the default administrator may login since the number of developer or designer licenses has been exceeded.

Login error screenshot.

Login error screenshot.


Symptoms

When you login to Dundas Dashboard and you get this error message: Login failed: Only the default administrator may login since the number of developer or designer licenses has been exceeded.

Causes

  • The number of Developer or Designer licenses has been exceeded. Normally this occurs if you installed a new license file, and that file have fewer Developer or Designer license than the old one.

Resolution

Options are listed below:

  1. Contact your Account Manager in Dundas for additional license(s).
  2. Log-on as admin, and delete excess users. Alternately, you can set the excess users' Role to Viewer.

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