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Reset Admin Password Failed

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Modified on Tue, 08 Jan 2013 11:51 AM Categorized as Errors, Troubleshooting

Error Message

Resetting the admin password failed: Could not find the Dundas Dashboard Config file. Please check the entries in the ResetAdminPassword Config file.

Symptoms

When attempting to reset the admin password with ResetAdminPassword.exe, this error message is displayed.

Cause

The reset password application could not find the Dundas Dashboard Config file

Resolution

  1. Open up ResetAdminPassword.exe.config, which by default is located at C:\Program Files\Dundas Data Visualization Inc\Dundas
    Dashboard\{instance}\Tools\ResetAdminPassword\ResetAdminPassword.exe.config.
  2. Find the line with DundasDashboardConfigFilePath and ensure that it points to the Dundas Dashboard Config file.

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