416.467.9100 | Dundas Data Visualization | Login
Welcome Guest
Dashboard v5.0

This site makes extensive use of JavaScript.

Please enable JavaScript in your web browser and reload the page before proceeding.

An error occurred while attempting to ping the Dundas Dashboard server.

Hide navigation
RSS
Modified on Tue, 08 Jan 2013 11:54 AM Categorized as Errors, SharePoint, Troubleshooting

Error Message

An error occured while attempting to ping the Dundas Dashboard server.

Error when installing Dundas Dashboard Express.

Error when installing Dundas Dashboard Express.


Symptoms

When you try to Connect to Dundas Dashboard from SharePoint, you get this error: An error occurred while attempting to ping the Dundas Dashboard server.

Cause

  • The version of the SharePoint WebPart is not compatible with the version of your Dundas Dashboard Instance. This usually happen when you upgrade your Dundas Dashboard instance to a new version, but did not upgrade your SharePoint Web Part.

Resolution

  • On the SharePoint server, reinstall or upgrade the SharePoint Web Part

Related topics

About Dundas | Contact Us Follow us on Twitter! | Privacy Statement | Report Site Issues

Copyright © 2009-2014 Dundas Data Visualization, Inc.