416.467.9100 | Dundas Data Visualization | Login
Welcome Guest
This is the support page for the legacy Dundas Dashboard application. For assistance with the current Dundas BI application please click here.
Dashboard v5.0

This site makes extensive use of JavaScript.

Please enable JavaScript in your web browser and reload the page before proceeding.

Active Directory Permissions Error

Hide navigation
Modified on Tue, 08 Jan 2013 11:53 AM Categorized as Configuration, Errors, Security, Support

Error Message

Failed to retrieve access rights.
Unable to perform an Active Directory query on domain ‘domainName’.


The above error may appear in any of these scenarios:

  • View the properties of a project item in the Design Explorer, then go to the Security tab.
  • Edit a user account or object security group from the Administration sidebar.


The reason may be related to using the ApplicationPoolIdentity account as the identity for the IIS application pool. In this case, the ApplicationPoolIdentity account does not have sufficient permissions for accessing Active Directory.


To resolve this, do one of the following:

  • Grant permissions for accessing Active Directory to the ApplicationPoolIdentity account.
  • Use Network Service as the identity for the application pool.
  • Use a dedicated user account as the identity for the application pool.

Related topics

About Dundas | Contact Us Follow us on Twitter! | Privacy Statement | Report Site Issues

Copyright © 2009-2014 Dundas Data Visualization, Inc.