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This is the support page for the legacy Dundas Dashboard application. For assistance with the current Dundas BI application please click here.
Dashboard v5.0

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Error loading plugin 'AppShell'

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Modified on Thu, 08 May 2014 10:27 AM Categorized as Error Message, Errors, Troubleshooting


[0] Error loading plugin 'AppShell'
[Dundas.Dashboard.Plugins.PluginException] at
Dundas.Dashboard.Plugins.PluginManagerBase.LoadAssembliesFromZip(PluginInfo pluginInfo, Object& entryPoint)
at Dundas.Dashboard.AppLoader.Page.LoadApplication()
at Dundas.Dashboard.AppLoader.Page.b__5()

[1] Exception of type 'System.OutOfMemoryException' was thrown.
[System.OutOfMemoryException] at
Dundas.Dashboard.Plugins.Plugin.LoadFromCache(Guid pluginId)
at Dundas.Dashboard.Plugins.PluginManagerBase.LoadAssembliesFromZip(PluginInfo pluginInfo, Object& entryPoint)


This error appears after logging in to the Dashboard application.


This is related to the Silverlight application storage cache that has either been corrupted or needs to be refreshed.


  • Recycle application pool. Go to IIS manager, go to Application Pools, right click on the dashboard instance, and click “Recycle”. After that, restart the site in IIS: Restarting the Application Pool
  • Delete the Silverlight cache for that particular dashboard instance:
    • Open the Microsoft Silverlight Configuration window:
    • CTRL + right-click on your Dundas Dashboard Silverlight application to open the Silverlight context menu.
    • Click on “Silverlight” to open the Microsoft Silverlight Configuration window.
    • In the “Application Storage” tab, click that instance and delete the cache for that dashboard instance from the list.
    • Re-start Dundas Dashboard.

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