Upgrade Error: There was an exception thrown when validating IIS Objects.

Modified on Wed, 19 Mar 2014 11:50 AM by nikhilb@dundas.com — Categorized as: Error Message, Errors, Installation, Troubleshooting


Error

There was an exception thrown when validating IIS Objects. It was unable to find the expected website. The in-place upgrade option will be disabled, and a new website will be created.

There was an exception thrown when validating IIS Objects.

There was an exception thrown when validating IIS Objects.



Symptoms

This error appears while upgrading when the dashboard instance is selected. It means that the in-place upgrade is failing.

Cause



This key can be found in the registry in this location: HKEY_LOCAL_MACHINE\SOFTWARE\Dundas Data Visualization Inc\your_instance


Resolution

Please back up your Datastore and Sync databases before proceeding with these steps.



Please back up your registry in case this is the reason and you decide to change this value.


To do this, in the Windows Registry the WebsiteIndex property should be set to the website index for the Dundas Dashboard website. The WebSiteName property should be empty. The Web Address property should be n/a and DeploymentChoice would be 1.

This should get the upgrader past the website not existing screen. The Website would be given a new temp index and a new website would be created and deleted. The old website would be hooked back up.


When the error appears, it means that the Upgrade option (In Place) is failing. Unless many customizations were made to the IIS website, you can proceed with the non In Place upgrade i.e. Advanced installation using the Clone option.

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