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Reset or Change Admin Password or Email Address

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Modified on Tue, 15 Oct 2013 10:04 AM
Click to return to: Documentation | Installing and Administering Dundas Dashboard | Utilities


Administrators can easily reset a forgotten password by using the ResetAdminPassword tool included with the Dundas Dashboard installation.

Image of ResetAdminPassword tool.

Image of ResetAdminPassword tool.

By default, this tool is located in the following folder:

  • C:\Program Files\Dundas Data Visualization Inc\Dundas Dashboard\{InstanceName}\Tools\ResetAdminPassword

The actual path will vary depending on the exact version and location of the Dundas Dashboard installation.

Tip: watch the how to video: Reset an Admin's Password

Using the ResetAdminPassword Tool

To reset a forgotten admin password, follow these instructions:

  1. Navigate to the \Tools\ResetAdminPassword\ folder.
  2. Run the ResetAdminPassword.exe file.
  3. Enter the admin email address or select a new one.
  4. Enter a new admin password
  5. Re-enter the new admin password to verify it.
  6. Click Reset Password

After completing the steps above, you should receive a message indicating that the admin password reset was successful.

Password reset successful!

Password reset successful!

Verifying Changes

To verify that the email address has changed:

  1. Log in to Dundas Dashboard as the admin user with the new password.
  2. Click Administration in the Sidebar.
  3. Expand the User Accounts folder and click Edit from the context menu of the admin account. The Editing Account screen is displayed.
  4. Verify that the email address has been changed.

Admin account settings.

Admin account settings.

Click to return to: Documentation | Installing and Administering Dundas Dashboard | Utilities

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